Katzman Chandler

These courses are our way of giving back to the communities
that we presently serve as well as those we hope to serve in the future.
See you in the virtual classroom!

Bill and Susan

Most of you reading this already know the names Bill and Susan Raphan and the mark they made on the Florida Condominium Ombudsman’s Office during their 7 year tenure.

For those of you who don’t know about this dynamic couple here is their story. When Florida’s first Condominium Ombudsman, Virgil Rizzo, was appointed back in 2004, there was no money to staff the local South Florida Office. Bill and Susan were his first volunteers. They had been having problems in their own condominium and wanted to help others in similar situations. They worked for seven months as volunteers, often returning calls from over a hundred people a day asking for help with their association-related issues, before the money was found in the State budget to finally pay them.

During their seven years with the Condominium Ombudsman’s Office they spoke with thousands of association members, directors, association managers, attorneys and legislators about the common and not-so-common issues that crop up when people live in close quarters and decisions are made by an elected body.

While some of the problems they confronted were not within their authority to address, others were successfully resolved as a result of their interventions. A patient set of ears, knowledge regarding the Statutes, Administrative Code and practices of the DBPR, along with common sense and a dash of humor, often helped put both Board Members and Owners with complaints on the right path. Was every problem solved? Absolutely not. Were many problems that could have resulted in time consuming and costly litigation successfully defused? Absolutely yes.

Bill and Susan had run a successful catering business for many years, and as a result, applied many of those same business principles to organizing the Ombudsman’s Office in an efficient manner especially given the shoestring budget under which they were forced to operate. They began an extensive education program at Broward and Palm Beach College as well as in Community Centers and Condominiums throughout the State. They facilitated the appointment of election monitors for approximately 90 condominium elections per year, and educated almost 6,000 people in just their last year at the Condominium Ombudsman’s Office!

In 2011, they made the leap of faith and decided to join Leigh Katzman, and today they serve as Katzman Chandler’s Statewide Educational Facilitators. The Raphans have been widely recognized for their role in providing Board Members and Community Association Managers (CAM’S) across the State of Florida with the highest-quality educational seminars for certification and continuing education credits. Bill and Susan were also featured in a front page article in the Wall Street Journal, and have appeared on many TV and radio programs.

We are thrilled to have Bill and Susan as part of our team at Katzman Chandler and would urge you to experience one of their enjoyable and interactive educational classes for yourself.

Toll Free Hotline: 855-827-5542
Email: WSRaphan@KatzmanChandler.com

Leigh and Mary Ann

Leigh Katzman and Mary Ann Chandler, the name partners of Katzman Chandler, have worked together for more than fifteen (15) years.  They have focused and dedicated their legal practice to the service, support, education, guidance, advocacy and betterment of Community Associations throughout the state of Florida, their Boards of Directors and Management. 

In addition to assisting Community Association Boards and Managers by providing industry-leading solutions to legal issues such as the collection of delinquent accounts, enforcement of violations, pursuit of hurricane and complex insurance claims and pursuit of construction defect claims, Leigh and Mary Ann are committed to sharing their experience and knowledge of Community Association Law with Boards and Managers through free education offerings.  Whether they are working with State legislators to assist in the drafting of provisions of Florida Statutes relating to the governance of Community Associations, or interpreting and effectively communicating the impact of those Statutes on Community Associations, Umbrella Organizations/Coalitions, Boards of Directors and Management, Leigh and Mary Ann strive every day to demonstrate that they, and their Law firm are truly “Committed to Community.”

As State-approved legal instructors, Leigh and Mary Ann utilize the depth of their knowledge and experience to make legal education subject matter current, relevant and entertaining.  By supplementing materials with real-life experiences, it is Leigh’s and Mary Ann’s goal to ensure that course attendees leave our free education courses up to date, well-informed, able to resolve day to day challenges and achieve Association goals on behalf of the membership.   

It is Leigh’s and Mary Ann’s hope that you will join them in one (or more) of their virtual course offerings, and that they will have the opportunity to meet with you, answer your questions, and learn more about your Community.  Looking forward to seeing you in the virtual classroom!